Carry time Privacy Policy

1. Introduction

Welcome to carry time's Privacy Policy. carry time is a trusted online betting and gaming platform in Bangladesh, and we believe that protecting your privacy is a core part of our responsibility. This policy explains in detail how carry time collects, stores, and uses your personal information.

By using carry time's website or app, you are considered to have agreed to the terms of this Privacy Policy. We encourage you to read it carefully before registering. If you have any questions, please reach out to the carry time support team — we are always here to help.

Carry time complies with applicable international data protection laws and regulations. Our data management practices align with GDPR principles. We ensure that your data is collected, processed, and stored only for lawful purposes and to the minimum extent necessary.

2. Data Collection

Carry time collects information from you in several ways. This data falls into two main categories: what you provide directly, and what our systems collect automatically.

Directly Provided Information:

• At Registration: full name, date of birth, email address, mobile number, and residential address.
• For KYC verification: a copy of your National ID, passport, or driving licence.
• For payments: mobile banking number (bKash/Nagad/Rocket), bank account details.
• When you contact support: your messages and conversation history.

Automatically Collected Information:

• Device Information: device type, operating system, browser type and version.
• Network Information: IP address, Internet Service Provider details.
• Usage Data: pages visited, time spent on site, and links clicked.
• Transaction Data: complete history of deposits, withdrawals, and betting activity.
• Location Data: approximate geographic location (city/country level).

The table below outlines the purpose and legal basis for each type of data collected by carry time:

3. Data Usage

Carry time uses the data it collects for clearly defined and lawful purposes. We will never use your information in ways you would not reasonably expect or have not consented to.

• Service Delivery: To create and manage accounts and process transactions.
• Identity Verification: To complete the KYC process for anti-money laundering and fraud prevention.
• Security Assurance: To detect and prevent suspicious activity.
• Support Services: To resolve your queries and complaints promptly.
• Personalised Experience: To recommend games and offers tailored to your interests.
• Legal Compliance: To meet regulatory compliance requirements.
• Marketing Communications: To send you relevant promotions and offers with your consent (you can opt out at any time).

Carry time never sells your personal data to third parties for direct marketing. Our data use strictly follows the principle of data minimisation — we only collect and process what is genuinely necessary.

4. Data Retention & Duration

How long carry time retains your data depends on the type of service and applicable legal requirements. As a general rule, data is kept only for as long as needed to provide the service — no longer.

• Account Information: Indefinitely while the account is active; up to 5 years after closure.
• Transaction Details: A minimum of 5 years, as required by financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Conversation: Up to 2 years.
• Cookies & Session Data: 30 days to 1 year, depending on the type.

Once the applicable retention period expires, carry time will securely delete or anonymise your data so it can no longer be linked to you. Our servers are housed in secure data centres with strict physical and digital security controls.

5. Data Sharing

Carry time does not sell or rent your personal data to third parties. However, limited data sharing may occur in certain specific circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• KYC Verifier: With regulated third-party services for identity verification purposes.
• Legal Authorities: When required by court order, government investigation, or other legal obligation.
• Technology Partners: Those bound by strict confidentiality agreements for server hosting, security monitoring, and analytics.
• Business Transfer: In the event of a change in carry time's ownership, the terms of this policy will continue to apply.

Before sharing data with any third party, carry time ensures that the party has adequate measures in place to protect your information. We enter into Data Processing Agreements (DPA) with all third parties to safeguard your data.

6. Cookies Policy

Carry time uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies used by carry time:

• Essential Cookies: To maintain login sessions and ensure site security. Disabling these cookies may cause the site to function incorrectly.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To analyse site usage and drive improvements.
• Security Cookies: To detect fraud and unauthorised access.

You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies will prevent you from logging in and using core features on carry time.

7. Your Rights

Carry time believes you should have full control over your own data. We provide you with the following rights:

To exercise any of these rights, contact the carry time support team. We will act promptly once your identity has been verified.

8. Security Measures

Carry time uses industry-leading security measures to protect your data. Our security practices are regularly audited and tested by independent third parties.

• 256-bit SSL/TLS Encryption: All data exchanged between your browser and carry time's servers is fully encrypted.
• Two-Factor Authentication (2FA): OTP verification as an added layer of account security.
• Firewall & DDoS Protection: To protect servers and data from cyber attacks.
• Regular Security Audits: Penetration testing conducted by external security experts.
• Access Controls: Only authorised personnel may access data on a need-to-know basis.
• Data Backup: Secure, encrypted backups are created on a regular basis.

Please note — no data transmission over the internet is 100% secure. carry time applies the highest level of protection available, but we also ask that you keep your password confidential and report any suspicious activity to us immediately.

9. Child Protection

Carry time strictly does not provide services to anyone under the age of 18. Our platform is intended exclusively for adults. Age verification is mandatory at registration, and carry time actively works to prevent minors from creating accounts.

If carry time is informed that a minor has been using our services, the account will be immediately closed and all associated data will be securely deleted.

10. Policy Changes

Carry time may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes, a notification will be sent via email or the platform.

Continued use of carry time after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

11. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact carry time. Our dedicated privacy team will respond to your message within 3 business days.